Robert Hayden & Co

Robert Hayden & Co has been providing accountancy services to individuals and small businesses in South Manchester and Stockport for over 30 years.

Robert Hayden & Co has been providing accountancy services to individuals and small businesses in South Manchester and Stockport for over 30 years.

HOW WE HELPED

The Challenge

Robert Hayden & Co has been providing accountancy services to individuals and small businesses in South Manchester and Stockport for over 30 years. Having experienced a series of downtime and reliability issues with their previous IT support supplier they contacted Trusted IT in early 2018 to understand more about how we could with in partnership with them to deliver pro-active IT and connectivity support.

Our approach

As a growing firm, it is important that IT just ‘works’ for Robert Hayden, as there is no specific IT role within the company. A key part of making sure this is the case is to ensure that the systems and technologies in place are fit for purpose and that they are maintained going forward.

As such, we undertook an initial review of the company’s existing provision and made a small number of recommendations for improvements, as well as providing a detailed outline of the benefits and return on investment from a managed service provider.

our solution

Having reviewed our proposal, Robert Hayden adopted all of our suggested solutions including renewal of their server provision and some small changes to network structure to eliminate any issues moving forward. In addition, the firm also decided to bring all of their internal systems – individual user machines, peripherals, networking and connectivity – under our managed service. This includes:

  • Unlimited onsite and offsite support
  • Remote management and monitoring of all systems and machines
  • Vital weekly scheduled maintenance of all PC/laptops etc.
  • Help Desk and Ticketing System

Our pro-active support contract is all inclusive. This means we cover every aspect of Robert Hayden & Co.’s IT infrastructure from mobile phones to broadband providers and provides the peace of mind that the firm needs, allowing the team to focus on delivering services to their clients.

CUSTOMER TESTIMONIAL

OUR EXPERT IT PARTNERS